We guarantee to provide accurate descriptions and high-quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch etc., we are providing 2 days’ time (From the date of order delivery) to report the complaint. Our technical team will verify the submitted details visually to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us. Kan Innovations PRIVATE LIMITED reserves the right to take the final decision on all refund request.
You can ask us (by Email only) to change the items on your order, update an address or payment method, or just cancel it. Customer Service will get back to you by email within one business day regarding your request. Only orders that are still in status “Pending” or “Payment Verification” can be altered or cancelled. If your order has already moved to a different status, you won’t be able to alter it or cancel it. In some cases, Order cancellation may attract 5% bank charges depending on the payment methods used by customer. (It is because most of payment gateway providers collect their Commission even though order cancelled and refunded.). Due to the nature of the products, we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Kan Innovations PRIVATE LIMITED reserves the right to take the final decision on all refund request.
Do not write anything on the merchandise packaging (Product package). Defective unused merchandise will be replaced within 2 days of receipt. All returns must include a copy of the original packing list that came with your shipment.
Used product will not be applicable for return at all.